We encourage your questions and participation in all aspects of your care. The following are our clinic policies.
Payment for all services and supplements are due at the time of the visit. We accept cash, check, Visa, MasterCard, Discover, and American Express. We also accept payment directly from your Flexible Spending Account (FSA) or your Health Savings Account (HSA). Returned checks will be subject to a $35.00 NSF fee.
We do not bill insurance companies directly, but we will provide you with a super-bill (medical invoice) so that you may submit it for reimbursement. If you are unsure if you insurance will cover our services, please call them directly to determine your coverage. To assist you in this process, we have an insurance worksheet you can use to guide you in talking to your insurance.
We require 2 business days notice for canceling any appointments so that we have the opportunity to offer the appointment time to someone else. Cancellations made with less than two business days notice will incur a charge of 50% of the booked appointment.
You will be charged the full cost of any scheduled visit that you neglect to come to without a call to alert the clinic that you will not be able to make the visit. Special exceptions will be made for extenuating circumstances.
When you schedule for your first visit, you will receive an email with a link to our new patient paperwork. This paperwork needs to be completed before your first visit. You can either click here to print the new patient paperwork and fill it out at home or arrive 15 minutes prior to your visit and the paperwork will be available for your to fill out at the clinic.
Your provider may prescribe supplements, which may be purchased at the clinic, through our online dispensary (Fullscript) or elsewhere. Most insurance companies do not cover the dispensary items that we prescribe and dispense.
Your provider may prescribe medications, which will be sent to the pharmacy of your choice if possible. When you are due for a refill of these prescriptions, please contact the pharmacy directly and they will send your doctor the refill request. Please allow 48 hours for medication refills. A visit may be required for medication refills.
Phone calls and emails regarding an existing health issue that require more than 5 minutes of attention from your physician will incur a fee. Phone calls and emails regarding a new health issue, regardless of the length of time or attention required, will also incur a fee. Emails that require more than 5 minutes to respond to or are regarding a new health issue will incur a fee of $35. Phone calls are $65 for the first 15 min, and $45 for each additional 15 min. Note these calls are billed in 15 min increments.
Email inquiries for established patients are responded to with encrypted email in order to comply with HIPAA and other privacy laws. Established patients may send a secure message within the HIPAA-complaint patient portal. Email and the patient portal messaging system are for short emails regarding non-urgent questions. If the inquiry is more complicated than what can be addressed in an email or phone call, your physician may recommend a visit.
If you experience a health emergency or urgent care issue, please call 9-1-1 or visit your closest urgent care facility or emergency department.
For non-life threatening health related emergencies, you may reach your physician by calling the clinic phone and leaving a message labeled as urgent and requesting an immediate call back during after hours. A $75.00 charge will be applied for these calls. Additional charges maybe be applied for additional services provided beyond responding to the call.